Where is my order?

Delivery times will vary dependent on the location. If you think your parcel is delayed, you can check with your track id. Otherwise, you can contact us at info@bandtcollections.com.au or call +61450647762 and we will help you if we can.
Please note that all orders may be subject to delay in delivery due to the COVID-19 pandemic.

Can I track my order?

Orders shipped via Auspost and can be tracked. Once your orders are processed, you will receive a tracking number and details of the courier in your dispatch confirmation email.

What is your returns policy?

We are giving first priority to customer satisfaction. We want our customers to be completely happy with their shopping. If, however, you would like to return an item ordered online, please make it within 28 days. Items must be in original condition and returned with the original sales receipt. Please note, refunds can only be made to the original card used to make the order, and can take up to 7 days to process once they are received in the warehouse.

What can I do if my item was damaged or faulty when delivered?

We have a strong internal quality-checking team, so the chances are rare. In any case, If the item delivered by us is damaged or faulty, please notify us at info@bandtcollections.com.au with photos of the issue within 10 days of receiving the parcel.

If I made an error while entering my shipping details, is it possible to correct this?

Our packing and shipping process is extremely efficient. Once your order has been placed, it will be in progress and there is no way to alter shipping details. Please take care to ensure your shipping details are correct. If your parcel is unable to be delivered due to an incorrect address given, we may feel it necessary to refund your order rather than reattempt delivery.

How do I contact customer service?

Please email info@bandtcollections.com.au with any queries you have. Our customer service team works Monday to Friday 9am to 6pm. We usually answer emails within 3 working days. Please note emails are not monitored at the weekend.

Do we sell your personal information in return of a monetary benefit?

We do not sell your personal information in return of monetary compensation. In addition, we do not have actual knowledge that we sell the personal information of minors under 16 years of age.

Will you collect personal information through third parties?

We may allow certain third parties (such as online advertising services or social networks) to collect your personal information via automated technologies on our Services in exchange for non-monetary consideration.